New Clients

We’re glad you’re here.

Your first appointment with Appalachian Veterinary Services.

Our veterinarians and staff have your pets’ care and your concerns at the forefront of our philosophy.

Whether we come to your farm or you come to our clinic, it is our goal during your first appointment to learn about your animals and their environment. It is our goal to discuss your expectations and goals for your animals. In order to do this, we will discuss health concerns, history of disease and treatment, and develop a focused plan. 

When you become a client, you can be sure your animals will have a dedicated team available to you. Emergencies happen, and not just during the daytime. With a team of five doctors on staff, we are able to offer 24-hour emergency services for our routine clients. In order to provide our established clients the exceptional service and experience we commit ourselves to, Appalachian Veterinary Services does not provide emergency services for non-established clients in order to keep our team free & available for their emergencies. Once you are established as a client with AVS, you are automatically eligible to benefit from our emergency services unless otherwise noted.

When calling after-hours you will be asked for: 

  • your name
  • your phone number
  • your animal’s name
  • a brief description of the emergency

The doctor on call will be notified of your message immediately, and will call you back promptly within a 15 minute window to gather more information and address your emergency. If you do not hear from a doctor within 15 minutes, we urge you to please call again to ensure our system has processed your message.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing, and understand everything we talk about in order for you to make an informed decision. 

We are so excited to work with you and your animals.

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