Frequently
Asked Questions

View our FAQ section below to learn more about our hospital and other helpful information.

Are you taking new patients?

Yes. We are actively accepting new clients and patients of all species both companion and farm animal. Our goal is to build long-term relationships with our clients and provide consistent, dependable and predictable high-quality care. Availability may vary depending on the season and demand, but we will always do our best to get you on the schedule in a timely manner.

Do I need an appointment or do you accept walk-ins?

We are an appointment-based practice and do not accept walk-ins. This allows us to stay on schedule, be prepared for each case, and provide consistent, high-quality care.

Do you offer same-day or urgent appointments?

Yes. We do our best to accommodate urgent cases whenever possible. This sometimes means we need to adjust or reschedule routine appointments to prioritize emergencies. We appreciate your understanding, as we do prioritize providing timely care for animals in urgent or life-threatening situations. If you feel your animal needs to be seen sooner, please call and we will do our best to accommodate.

Do you offer haul-in appointments at your clinic?

Yes. We offer haul-in appointments at our clinic and often recommend this option as a cost-effective alternative to farm calls, especially for routine care. There is no additional fee for use of our facilities.

What should I do if I’m not an established client and have an emergency?

We recommend contacting your routine veterinarian first, as many clinics have arrangements in place to provide or coordinate after-hours emergency coverage. You can also contact the nearest emergency facility or another local veterinarian. At this time, we do not have a formal coverage agreement with any other clinics, and our after-hours services are reserved for established clients only, so we can provide timely and effective care. Veterinarians have a professional obligation to either provide emergency care or help direct you to an appropriate alternative, so your primary veterinarian should be your main point of contact.

How often does my animal need to be seen to remain an active client?

In most cases, animals need to be examined at least once every 12 months to maintain an active status and ensure we can provide ongoing care, including after-hours services.

Do you offer telemedicine or phone consultations?

We can provide guidance over the phone as a faster way to access care, and often a cheaper alternative for established clients with an active VCPR when appropriate. However, many conditions require a physical exam to diagnose and treat properly, and we will recommend an in-person visit when needed.

Do I need to restrain my animal before you arrive?

Yes. For safety and efficiency, animals should be properly restrained or contained prior to our arrival. If you are unsure how to do this safely, please let us know ahead of time. Delays caused by animals not being caught or ready can impact the rest of the schedule, so excessive wait time or situations where we need to assist with catching or handling may incur an additional fee.

Do you charge for missed appointments?

Yes. Missed appointments or late cancellations may be subject to a fee, as that time is reserved specifically for you and takes away our ability to care for other patients.

Do you offer payment plans?

Cherry has 0% APR plans available, and no impact on your credit to apply plan. We offer payment plans through Scratchpay, an easy, convenient way to access care now and pay later by choosing from three different payment plans. The application takes less than 5 minutes, and there is no hard inquiry on your credit, so your score won’t be affected, and you will know how much you are approved for instantly. We also accept CareCredit payment plans, which offer deferred, interest-free payments for medical care. For more information or an easy, 15-minute application, click here to learn more about CareCredit.

Can I reschedule my appointment?

We really appreciate you booking an appointment with us. If you need to reschedule or cancel your appointment, that’s not a problem at all. Please do so at least 24 hours in advance so we can help another pet that needs medical care. No-shows, late arrivals, and late cancellations make it so fellow pet parents can’t get their animals the attention they need in time.

OUR POLICY

  • We realize things happen sometimes. Rescheduling or canceling your appointment with at least 24 hours of advanced notice will not result in a fee.
  • If you cancel within an hour of your appointment or do not show up for your appointment, you will incur a $50 fee.
  • If you have not shown up for an appointment in the past without canceling or rescheduling, you will be required to pay your past “no-show” fee and prepay the low estimate for future appointments at the time of scheduling.
  • All surgeries and anesthetic dental procedures require a 50% deposit of the low estimate at the time of scheduling.

HOW TO CANCEL OR RESCHEDULE YOUR APPOINTMENT

If you need to cancel or reschedule your appointment, please give us a call, text, or send us an email and we would be more than happy to help figure out something that works better for you.

Do you see after-hours emergencies on farm?

Yes, but only for established clients. Our after-hours emergency service is reserved exclusively for patients who have an active relationship with our practice, typically defined as having been seen within the past 12 months. This policy is in place to keep our team safe, as we do not travel to unknown locations or clientele after hours, but most importantly allows us to remain available to provide the best possible care for our loyal clients while maintaining a sustainable schedule for our doctors. If you are not currently a client, we recommend establishing care with us during regular hours so we can be there when you need us most.

How quickly can I get an appointment?

We pride ourselves on timely access to care. Most routine appointments can be scheduled within a few days, though availability may vary depending on the season and demand. Spring and Fall are our busiest times of year, so scheduling services for these times of year well ahead of time is highly recommended.

What areas do you cover for farm calls?

We provide farm call services throughout our local region. Our standard full-service area is within 40 miles or 50 minutes from our clinic. If you are outside of our area, please call and ask about our Extended Service Area options. Coverage areas can vary depending on scheduling and distance, so we recommend calling to confirm availability for your location.

What qualifies as an emergency?

Emergencies are conditions that are life-threatening, rapidly worsening, or causing significant pain or distress. Examples include colic, difficulty breathing, severe lameness, dystocia, or trauma.

What does it mean to be an “established client”?

An established client is someone who has an active veterinary-client-patient relationship with our practice, typically meaning we have examined your animal within the past 12 months.

Can I request a specific doctor?

Yes. We do our best to accommodate doctor preferences whenever possible. Availability may vary depending on scheduling and urgency of the case.

What should I have ready before a farm call?

Please have the animal(s) caught and accessible, with a safe and well-lit area for examination. Having a handler available is also critical to help ensure the visit is efficient and safe. We do ask that all of our clients be prepared to handle their own animals for on-farm visits.

What happens in bad weather?

Safety is our priority. In cases of severe weather, appointments may need to be rescheduled. Emergency care will still be triaged and handled as safely as possible given the conditions.

What payment methods do you accept?

We accept cash, check, Visa, Mastercard, and Discover. If you use a credit card, you can pay over the phone or via text. We also accept Cherry,  CareCredit payments offer payment plans through Scratchpay.

Do you see birds, reptiles or pigs?

We currently offer services for dogs, cats, horses, cattle, sheep, goats, and camelids. If you are looking for a vet for your feathered, scaled, or oinking friends, give us a call, and we will send you to the right place!

Do you see after hours emergencies for dogs and cats?

At this time we are not staffed or equipped to properly handle life-threatening emergencies after hours.