Please note: We will be closed from Friday, December 23rd through Monday, December 26th in observance of Christmas!

Frequently
Asked Questions

View our FAQ section below to learn more about our hospital and other helpful information.

What payment methods do you accept?

We accept cash, check, Visa, Mastercard, and Discover. If you use a credit card, you can pay over the phone or via text. We also accept CareCredit payments offer payment plans through Scratchpay.

Do you offer payment plans?

We offer payment plans through Scratchpay, an easy, convenient way to access care now and pay later by choosing from three different payment plans. The application takes less than 5 minutes, and there is no hard inquiry on your credit, so your score won’t be affected, and you will know how much you are approved for instantly. We also accept CareCredit payment plans, which offer deferred, interest-free payments for medical care. For more information or an easy, 15-minute application, click here to learn more about CareCredit.

Do you see birds, reptiles or pigs?

We currently offer services for dogs, cats, horses, cattle, sheep, goats, and camelids. If you are looking for a vet for your feathered, scaled, or oinking friends, give us a call, and we will send you to the right place!

Do you see after hours emergencies for dogs and cats?

At this time we are not staffed or equipped to properly handle life-threatening emergencies after hours.

Can I reschedule my appointment?

We really appreciate you booking an appointment with us. If you need to reschedule or cancel your appointment, that’s not a problem at all. Please do so at least 24 hours in advance so we can help another pet that needs medical care. No-shows, late arrivals, and late cancellations make it so fellow pet parents can’t get their animals the attention they need in time.

OUR POLICY

  • We realize things happen sometimes. Rescheduling or canceling your appointment with at least 24 hours of advanced notice will not result in a fee.
  • If you cancel within an hour of your appointment or do not show up for your appointment, you will incur a $50 fee.
  • If you have not shown up for an appointment in the past without canceling or rescheduling, you will be required to pay your past “no-show” fee and prepay the low estimate for future appointments at the time of scheduling.
  • All surgeries and anesthetic dental procedures require a 50% deposit of the low estimate at the time of scheduling.

HOW TO CANCEL OR RESCHEDULE YOUR APPOINTMENT

If you need to cancel or reschedule your appointment, please give us a call, text, or send us an email and we would be more than happy to help figure out something that works better for you.