Welcome to your career in Veterinary Medicine

Customer Service Representatives hold a key role in the growth and exceptional nature of Appalachian Vet. Customer Service Representatives are the very first impression our clients get, so it’s imperative to make them feel welcome, comfortable and provide them the highest level of care and compassion. This position is a challenging and rewarding position, allowing the team member to be the first response someone hears when calling our company.

Duties & Responsibilities (include but not limited to)

• Welcome all visitors cheerfully with a smile on your face
• Answer phone calls, which predominantly involve screening/answering questions, scheduling appointments, taking medication refill orders and processing payments.
• Develop a thorough understanding of our practice geography and doctor specialties to support effective and efficient scheduling of farm calls
• Grow your medical knowledge-base across several animal species to successfully triage and manage multiple incoming calls at a time
• Communicate information clearly and neatly in both verbal and written formats
• Accurately fulfill pharmacy orders for client pick-up

You’ll Be a Great Fit For This Position If You:

• Love helping people and enjoy solving problems using critical thinking
• Get energy from working closely with a team
• Take on your days with enthusiasm and initiative
• Are a hands-on learner who is comfortable with change and able to bring a vision to life
• Have intellectual curiosity when exploring issues
• Communicate clearly and have excellent social acuity
• Hold standards in your work and are eager to learn from your mistakes

You’ll Have an Advantage If You:

• Have familiarity with ImproMed software
• Are comfortable using a multi-line telephone
• Can empathize well with people and de-escalate stressful situations

Our Promises to You:

• We trust you. This is not a place where you will be micromanaged. We hire smart people, show them the way, and give them ownership in what they do.
• We challenge you. Our strategic mission places each team member in a valuable position that plays a key role. This means you will do important, stimulating and challenging work every day that you are here.
• We offer great benefits. Team-based bonuses, fantastic health, dental, vision, and retirement investments, parental-leave, paid-time-off, team member pricing, and much more.
• Mentorship is a priority. Our team members are never alone. We tackle challenges and questions together in the same direction, and always strive to work toward our unified goals.
• We are an ambitious bunch. We have big goals. We move fast. We are making veterinary medicine better. Better for our people. Better for our clients. All so it can be better for the animals.